Practice Policies
Appointments
Office hours are from 10:00 A.M.to 5:00 P.M. Monday through Friday.
Appointment hours are from 2:00 P.M. to 4:30 P.M. Monday through
Friday.
Telephone (203) 598-0235 to schedule an appointment.
When arriving for an appointment, please bring your insurance
claim forms with all identifying information completed.
Your appointment schedule will vary depending on the doctor's hospital
rounds and surgery schedule. We believe that our patient's time
and our time is valuable. In the event of a delay, we will do our
best to notify you in advance. Please notify us as soon as possible
if you need to reschedule your appointment. If you need to be seen
immediately, we will do our best to accommodate you. Emergency care
is given first priority.
Emergency Care
Emergency care is always available during office hours. Tell the
receptionist of the urgency and ask to speak with the physician's
assistant. She will immediately notify your physician (or any other
physician in the group if yours is unavailable). Calls received
at other times will be answered by the operator from our answering
service. They will contact the on-call physician from this office.
We encourage you to call during routine office hours so that you
can be best assured of reaching your regular physician and so that
we will have your medical records available. If your call is an
emergency, call 911.
Telephone Calls
Except in emergencies, our doctors do not accept calls while they
are seeing patients. Our staff is experienced and able to answer
most questions and, if not, will accept your call and relay your
message to the physician. When necessary, they will obtain appropriate
answers from the physician immediately or give you an approximate
time to expect a return telephone call.
Prescriptions
All new prescriptions are given to the patient at the time of their
visit. Requests for refills of medications should be made during
office hours when your medical records are available. Please have
the pharmacy fax us the prescription. At times, a refill may not
be given if you have not had an office visit in more than six months.
Paying For Your Care
Payment is expected at the time of each treatment. Co-payments
and co-insurances are due at the time services are rendered. Forms
of payment accepted by the office are checks, cash, insurance assignment
and the following credit cards: MasterCard, Visa.
You should feel free to request an estimate of the charges for any
surgery when scheduling a surgery date. It may not be possible to
quote an exact figure. A specified period of postoperative care
will be included in the charge for your operation. This includes
routine postoperative treatment directly related to the surgery
but not x-rays, or unrelated conditions which might arise.
Medical Insurance
Middlebury Surgical, LLC participates in most insurance plans.
However, insurance is often complicated. To avoid confusion, it
is best to review your personal policy or consult your insurance
carrier.
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